Privacy Policy | Terms of Use
1. Introduction
This Privacy Policy outlines how we collect, use, and protect your personal information as a user of the One Trauma program on the MemberVault online platform. We are committed to respecting your privacy and ensuring the confidentiality of the information you provide. Please read this policy carefully to understand our practices and how we handle your data.
2. Information We Collect
a. Personal Information
When you register for One Trauma on the MemberVault platform, we may collect personal information such as your name, email address, and billing information. This information is necessary to create and maintain your account, process payments, and provide you with access to the program.
b. Usage Information
We may collect data on how you interact with the One Trauma program, including the modules you access, the duration of your sessions, and any interactions or communications you have within the platform. This information helps us improve the program and provide you with a better user experience.
c. Communication Information
If you contact us for support or have any inquiries regarding the One Trauma program, we may collect and retain the information you provide during these communications to assist you and improve our services.
3. Use of Information
We use the collected information for the following purposes:
a. Service Delivery
We use the collected information to provide you with access to the One Trauma program, deliver program content, and facilitate your progress through the modules. This includes sending you relevant notifications, updates, and reminders related to the program.
b. Personalization
We may use the information to personalize your experience within the One Trauma program, tailoring content and recommendations based on your preferences and progress.
c. Communication
We may use your email address to send you important program updates, newsletters, marketing communications, and promotional materials. You have the option to opt out of these communications at any time by following the unsubscribe instructions provided in the email.
d. Program Improvement
We may analyze aggregated and anonymized data to evaluate program effectiveness, identify areas for improvement, and develop new features or modules. This data is used for statistical purposes and does not include personally identifiable information.
4. Data Security
a. MemberVault Platform Security
The One Trauma program is hosted on the MemberVault platform, which implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
b. Confidentiality
We treat your personal information with the utmost confidentiality and limit access to only authorized personnel who require access to fulfill their duties related to the One Trauma program.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you would like us to delete your personal information from our systems, please contact us at rosalien.stagg@gmail.com, and we will promptly process your request.
6. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except as required to deliver the One Trauma program or as necessary to comply with legal obligations.
7. Children's Privacy
The One Trauma program is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If you believe that a child has provided us with their personal information, please contact us immediately, and we will take steps to delete such information from our systems.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at rs@journeyintowellness.com. We will respond to your inquiry as soon as possible.
By accessing and using the One Trauma program on the MemberVault platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
This combined Privacy Policy includes both sections and sub-areas for easier readability and understanding. Please review the content to ensure it aligns with your specific practices and compliance requirements.